Shipping

General Shipping Info

We ship Domestically and Worldwide with Royal Mail and DHL Express. Our shipping rates are based on the weight of your order.

Packages are sent out Monday - Friday (except Bank Holidays).

We do our very best to post your goodies as soon as possible - usually the same day. You will receive an automated shipping confirmation e-mail as soon as your order leaves us.

UK Customers

Any orders which can be mailed in an envelope (e.g. knitting needles and/or individual patterns) are sent 1st Class with no tracking available.

All "parcel" orders are sent using either Royal Mail's Tracked 48 service, or with DHL Express for next day delivery (if ordered before 11am).

Choose Click & Collect at check out to collect your order from the shop from 10am - 4pm, Monday to Friday.

	1st Class	Tracked 48	DHL
Knitting Needles & Patterns	£2.75	-	£11.50
Orders up to 2kg	-	£4.95	£11.50
Orders up to 5kg		£9.45	£11.50
Click & Collect In Store	n/a	n/a	n/a

Track 48 Packages do not require a signature on delivery, and you will be emailed the tracking number if you provide your email address. You are able to allocate a safe place to leave your parcel if you aren't around to accept delivery (e.g. with a neighbour or in secure place on your property).

We strongly suggest that provide your mobile number if you'd like DHL Express delivery updates.

Orders sent 1st Class and Tracked 48 usually take 1-2 working days to arrive. DHL Express orders usually arrive the next working day, if your order is placed by 11am.

International Customers

All international orders are sent via Royal Mail Airmail and charges are based on the weight of your order.
Europe: orders usually arrive within 2 - 5 working days
Rest of the World: orders usually arrive within 5 - 7 working days

DHL Express:
Alternatively, we can send your orders with DHL for 1-2 day shipping to Europe, USA and Canada; 2 day shipping to Hong Kong and Japan; 3-4 day shipping to the remainder of the world (approx.)

All International parcels are sent with tracking with tracking code provided. A signature may be required upon delivery. For deliveries in rural areas, please allow extra time.

Orders shipped outside the United Kingdom may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our HQ. Please note the custom process might incur additional delays.

	Europe**	USA (Mainland)	Australia, New Zealand & Others*	Rest of the World
ROYAL MAIL:
Orders 0 - 500g	£9.95	£10.95	£10.95	£10.95
Orders 501g - 2kg	£13.95	£14.95	£14.95	£14.95
DHL COURIER:
Orders 0 - 1.8kg**	£28.50	£30.50	£36.50*	£37.50

Australia, New Zealand & Others*
This group of countries includes:
Australia (AU); Bahrain (BH); Bangladesh (BD); Belarus (BY); Bhutan (BT); Cambodia (KH); Canada (CA); China (CN); Hong Kong (HK); India (IN); Indonesia (ID); Japan (JP); Kuwait (KW); Laos (LA); Macau (MO); Malaysia (MY); Mexico (MX); Moldova (MD); Myanmar (MM); Nepal (NP); New Zealand (NZ); Oman (OM); Philippines, The (PH); Qatar (QA); Russia (RU); Singapore (SG); South Africa (ZA); South Korea (KR); Sri Lanka (LK); Taiwan (TW); Thailand (TH); Ukraine (UA); United Arab Emirates (AE); Vietnam (VN)

** Prices valid for all orders weighing 1.8kg (4lb) or less, and volume limited to package size of 33 x 31 x 9cm. Custom Quotes available for shipments over these sizes. Email us at connect@tribeyarns.com

Orders under €150 Euro:
VAT at your local country rate will be collected at check out on orders under €150 Euro (approx GBP£130). This also means that you should get your parcels more quickly as they fast-track the customs procedures at borders. Parcels are sent with our IOSS / VAT details clearly displayed, and labelled duty exempt. (You may be charged handling or processing fees by your local post office - but no VAT or duty should be charged).

Orders over €150:
Not covered by IOSS, so we will not charge any taxes, and orders are likely to be subject to import duty and VAT upon reaching your jurisdiction. These levies are the responsibility of the customer to pay.

*Note for our Czech and Romanian customers - these two countries are not yet participating in the IOSS scheme so VAT for orders for customers in these locations will not be collected at checkout. Therefore taxes and handling fees may still apply when the items are delivered (just to confuse you all a little bit more...)

Free Shipping

We don't hide shipping costs in our product costs. As much as we would 🌸 LOVE 🌸 to offer Free Shipping forever, in reality we don't think it's a fair and transparent way to do business (hiding the actual cost in product prices, or exploiting underpaid delivery drivers), or a reasonable expectation.

(Even Amazon Prime charges over £100 per year to cover shipping.)

We do promise to keep our shipping prices AS LOW AS POSSIBLE, and we don't make any profit on packaging & shipping.

[Here's an instagram post we wrote on the topic.]

ALSO, every order with us EARNS YOU POINTS which you could use to offset shipping costs! Yay!!

Returns

We hope you are thrilled to bits with your items, and we sincerely thank you for choosing our small, independent shop for your order! If, for some reason, you aren't completely satisfied, please see our returns policy.