Packages are sent out Tuesday - Saturday (except Bank Holidays).
We do our very best to post your goodies as soon as possible - usually the same day. You will receive an automated shipping confirmation e-mail as soon as your order leaves us.
Any orders which can be mailed in an envelope (e.g. knitting needles and/or individual patterns) are sent 1st Class.
All "parcel" orders are sent using a tracked service; you can choose between Tracked 24 or Tracked 48.
Use code "SHIP2NDCLASS" for UK orders over £50* for Free 2nd Class Shipping (not tracked or insured).
Click & Collect will allow you to secure your purchase for later collection in store during normal opening hours.
|1st Class||Tracked 48||2nd Class|
|Knitting Needles & Patterns||£2.75||-|
|Orders up to 2kg||-||£4.95||Free*|
|Orders up to 5kg||£9.95|
|Click & Collect In Store||n/a||n/a|
Tracked Packages don't require a signature on delivery, and you will be emailed the tracking number if you provide your email address. You are able to allocate a safe place to leave your parcel if you aren't around to accept delivery (e.g. with a neighbour or in secure place on your property).
Orders sent 1st Class and Tracked 48 usually take 1-2 working days to arrive.
If you're desperate to have your stuff sooner (we totally understand!), contact us for a quote for next day delivery :)
*Only valid for UK Mainland orders weighing under 2kg and under than 45x35x16cm. Note that 1st Class Shipping is NOT tracked or insured like our normal shipping which is sent with Tracked 48 Hour with Royal Mail. Use Discount Code SHIP2NDCLASS at Checkout. Not valid with other Discount Codes or Coupons.
All international orders are sent via Royal Mail Airmail and charges are based on the weight of your order.
Europe: orders usually arrive within 2 - 5 working days
Rest of the World: orders usually arrive within 5 - 7 working days
Alternatively, we can send your orders with DHL for 1-2 day shipping to Europe, USA and Canada; 2 day shipping to Hong Kong and Japan; 3-4 day shipping to the remainder of the world (approx.)
All International parcels are sent with tracking with tracking code provided. A signature may be required upon delivery. For deliveries in rural areas, please allow extra time.
Orders shipped outside the European Union may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London shop. Please note the custom process might incur additional delays.
|Europe||USA (Mainland)||Australia, New Zealand & Others*||Rest of the World|
|Orders 0 - 500g||£8.95||£10.95||£10.95||£10.95|
|Orders 501g - 2kg||£12.95||£14.95||£14.95||£14.95|
|Orders 0 - 1.8kg**||£19.50||£19.50||£25.50*||£35.00|
Australia, New Zealand & Others*
This group of countries includes:
HONG KONG (HK)
NEW ZEALAND (NZ)
PHILIPPINES, THE (PH)
SOUTH AFRICA (ZA)
SOUTH KOREA (KR)
SRI LANKA (LK)
UNITED ARAB EMIR. (AE)
** Prices valid for all orders weighing 1.8kg (4lb) or less, and volume limited to package size of 33 x 31 x 9cm. Custom Quotes available for shipments over these sizes. Email us at email@example.com
We hope you are thrilled to bits with your items, and we sincerely thank you for choosing our small, independent shop for your order! If, for some reason, you aren't completely satisfied, please see our returns policy.