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Returns & Refunds

Thank you for shopping at Tribe Yarns! We know you have choices, and truly appreciate you choosing this small, independent business.

We hope you are thrilled to bits with your order, but if you aren't entirely satisfied, we are here to help!

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:
  • Gift cards
  • Downloadable items
  • Perishables such as magazines
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card (or original method of payment), within a certain number of days, depending on your card issuer's policy.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please firsts check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at connect@tribeyarns.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Note that it is normal for yarns to have joins in hanks/balls.

If you need to exchange for the same item, send us an email at connect@tribeyarns.com and send your item to: Tribe Yarns Ltd, 20B Richmond Hill, Richmond-upon-Thames, TW10 6QX, United Kingdom.

Shipping
To return your item, you should mail it to: Tribe Yarns Ltd, 20B Richmond Hill, Richmond-upon-Thames, TW10 6QX, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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