Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card (or original method of payment), within a certain number of days, depending on your card issuer's policy.
If your goods were sent with Free Shipping, we will reduce your refund by our cost of shipping incurred.
If you received complimentary gifts which you are not returning, your refund will be reduced by the value of these items.
Large returns will incur a restocking fee of 5% of the value of the items returned. Your refund will be reduced by this.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please firsts check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Note that it is normal for yarns to have joins in hanks/balls.
If you need to exchange for the same item, send us an email at firstname.lastname@example.org and send your item to: Tribe Yarns Ltd, 17 Richmond Hill, Richmond-upon-Thames, TW10 6RE, United Kingdom.
To return your item, you should mail it to: Tribe Yarns Ltd, 17 Richmond Hill, Richmond-upon-Thames, TW10 6RE, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.