All prices on our website are shown including UK VAT (Value Added Tax).
However, from January 2021, if you are shopping from outside of the UK, and outside of the EU* and shipping your order outside of the UK, your prices are automatically 20% less since they won't include UK VAT.
Your tax-free price will be displayed either when you've logged in as overseas, or once you've entered your shipping address during Check Out.
EU ORDERS 🇪🇺
From 11 October 2021, orders shipping to customers in the EU customers will be despatched under the IOSS scheme - woohooo!! 🍻
This means that VAT at your local country rate will be collected at check out on orders under €150 Euro (approx GBP£130). This also means that you should get your parcels more quickly as they fast-track the customs procedures at borders. Parcels are sent with our IOSS / VAT details clearly displayed, and labelled duty exempt. (You may be charged handling or processing fees by your local post office - but no VAT or duty should be charged). Orders over €150 are not currently covered by IOSS, and may be subject to import duty and VAT on reaching your jurisdiction.
*Note for our Czech and Romanian customers - these two countries are not yet participating in the IOSS scheme so VAT for orders for customers in these locations will not be collected at checkout. Therefore taxes and handling fees may still apply when the items are delivered (just to confuse you all a little bit more...)
Products delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. These charges are the responsibility of the receiver of the shipment. We have no control over what is charged once the parcel enters your country.
The recipient of your order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UK.
The recipient of the Products, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
Please note that in some countries, such as the USA and Canada, the person ordering Products may receive a request for payment of these charges, in which case you will be responsible for paying these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Products will be made.
Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any non-UK country before ordering products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or order which you may need in order to arrange customs clearance.
You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
You agree that we will act on your behalf as exporter of the Products and will complete export declarations in our own name on your behalf.